Immediately contact the lost or stolen card center at 800-554-8969 and Vision Bank-Texas at 972-470-1500. It is important to report this as soon as possible to reduce the risk of any potential fraudulent activity.
Please contact a personal banker to dispute the fraudulent charges.
Your daily purchasing limit for personal and business is $500.
Your daily ATM limit for personal is $500 and $300 for business.
Due to increase fraudulent activity, we have decided to set the debit card limits to $500 to protect from any potential fraudulent activity.
Yes, but you have to call us ahead of time and let us know your travel dates and destination.
No fee is charged by Vision Bank-Texas; however, you will most likely incur a fee from the merchant or ATM you use. Keep in mind ATM fees incurred outside the US are not refunded.
Yes. Transactions that occur outside your normal activity area may be flagged as possible fraud. To prevent this, simply call us ahead of time and provide your travel dates and destination.
To rest your PIN, simply visit our branch from 9am-4pm, M-F, and a customer service representative will assist you.
To order a replacement, please contact a personal banker for assistance. A fee of $3 will be debited from your account at the time of the reorder.