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Personal Account

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Personal Customer Online Safeguards

The easiest way to keep your personal information and account information confidential is by ensuring you only provide information to businesses and/or individuals that you trust and that have been verified.


  • Reconcile your accounts daily to monitor account activity. If you notice any unauthorized transactions, notify the bank immediately.
  • Obtain and review your credit report often.
  • Check your mail every day. Stolen mail is one of the number one ways identity thieves obtain your personal information. If you travel out of town, be sure to have your mail held at the post office.
  • Keep your personal information is a safe secure location in your home – especially if you have roommates or hire any outside assistance.
  • Do not share your ATM, Debit or Credit Cards with anyone.
  • Shred any unnecessary receipts, statements, and credit card offers you may receive by mail.
  • Only carry necessary identification and payment methods with you. Keep unused credit cards and debit cards at home along with your social security card and passport.


Your computer is your first line of defense on the Internet, and with some diligence, you can greatly improve your security. In conjunction with the safeguards below, Vision Bank-Texas strongly recommends that you download Trusteer Rapport, an in-browser security software that protects your computer while you browse on sites containing sensitive personal data. Vision Bank-Texas provides this product to all of our customers for FREE.

  • Do not use public computers or public internet access to access online banking or conduct any transactions involving sensitive information.
  • Install and maintain up-to-date anti-virus software, spam filters, and firewalls on your computer systems at all times.
  • Maintain an up-to-date spyware detection program and disable pop-ups.
  • Use these tools regularly to scan your computer. Allow for automatic updates and scheduled scans.
  • Install security updates to operating systems and all applications as they become available. Vulnerabilities in these applications are utilized by criminals for malicious and fraudulent purposes.
  • Activate a pop-up blocker from a trustworthy source
  • Always sign off from your online banking session and close your browser. You should open a new browser before visiting other websites.
  • Shut down or disconnect your computer from the Internet when it is not in use.
  • Do not download programs from unknown sources. You can verify secure sites by clicking on the padlock icon located in the browser's address bar and reading the site information in the box that appears.


Utilize a unique, complex password (upper and lower case letters, numbers, and special characters where available) at least 8 characters long.

  • Do not use the same password on multiple websites.
  • Change your passwords frequently.
  • Do not share your online banking login information with anyone.
  • Do not use "Remember Me" features that store your login information.


  • If you receive an email using our name and asking for your personal or account information, please contact us immediately. We will never send you an email or contact you unsolicited to ask for your account number, online ID or password.
  • Be suspicious of emails requesting account information, account verification or access credentials such as usernames, passwords, PIN codes and similar information. If you are not certain of the source, do not click any links or open any attachments.
  • Standard email is not a secure means of sending sensitive data, such as financial or other personal information. If you need to provide us with sensitive information like your account numbers or social security number, contact us by mail, fax, or telephone rather than by email.
  • Always use your pre-established links to access web sites. Never click on a link contained in an email.
  • Do not send sensitive information (e.g. account numbers, social security numbers, user names, passwords, etc.) through unsecured email.